The Terra Fria Portal has the greatest concern with the quality of its products and services. However, in case you are not satisfied with a certain product, regardless of whether it is defective or not, you can always return the order to the carrier when the order is delivered, and the amount due will be refunded to you later, via bank transfer. You can also submit your dissatisfaction through the Customer Service Line: +351 273302510 and return the product (s) (with the respective refund of the price paid) within 15 days of receipt of the same (s), provided that they are in the state in which they were purchased (including the original packaging).